RETURN Policy
Return and Exchange Policy for 818 Streetwear Clothing Service
Effective Date: 1/24
At 818 Apparel, we are committed to providing you with high-quality custom-printed clothing. Our Return and Exchange Policy is designed to ensure your satisfaction with every purchase. Please review the following guidelines carefully before initiating a return or exchange:
1. Eligibility for Returns and Exchanges:
Items eligible for return or exchange must be in new, unworn, and unwashed condition.
Custom-printed items are non-refundable unless there is a manufacturing defect or an error on our part.
Non-customized items may be eligible for return or exchange within 14 days from the date of delivery.
2. Initiating a Return or Exchange:
To initiate a return or exchange, please contact our Customer Service team at contact@818streetwear.com within 14 days of receiving your order.
Provide your order number, a clear description, and photographic evidence if applicable.
3. Manufacturing Defects or Errors:
If there is a manufacturing defect or an error on our part, we will replace the item at no additional cost to you.
Please provide clear images of the defect or error when contacting Customer Service.
4. Size Exchanges:
If you receive an item and it does not fit, we offer one free size exchange per order.
The replacement item will be sent once the original item is returned and inspected.
5. Returns for Non-Customized Items:
Non-customized items may be returned for a refund or exchange within 14 days of delivery.
Return shipping costs for non-customized items are the customer's responsibility.
6. Return Shipping Instructions:
Follow the instructions provided by our Customer Service team for returning items.
Ensure that the items are securely packaged to prevent damage during transit.
7. Refund Processing:
Refunds for eligible returns will be processed within ten business days of receiving the returned item.
Refunds will be issued to the original payment method.
8. Exclusions:
Personalized and customized items with no manufacturing defects or errors are not eligible for return or exchange.
Clearance or final sale items are non-returnable.
9. Contact Information:
For any questions or concerns regarding our Return and Exchange Policy, don't hesitate to contact our Customer Service team at contact@818streetwear.com.
By placing an order with 818 Streetwear, you agree to and accept the terms of our Return and Exchange Policy outlined above. We appreciate your understanding and cooperation in ensuring a smooth and satisfactory shopping experience.
818 Streetwear
Contact@818streetwear.com
Customer Service 727-200-9379